Yurt Forum - A Yurt Community About Yurts  

Go Back   Yurt Forum - A Yurt Community About Yurts > Buying A Yurt
Search Forums
Advanced Search

Spirit Mountain Yurts - Think Twice About Buying One

Thread Tools Display Modes
Old 06-12-2012, 08:54 PM   #1
Yurt Forum Addict
Dan R-M's Avatar
Join Date: Jun 2012
Location: Southwestern Ohio
Posts: 122
Default Spirit Mountain Yurts - Think twice about buying one

As long as there's a section here for buying a yurt, I figure I ought to give my two cents' worth.

There's not much helpful information on

Spirit Mountain Yurts

in easy reach through google, and I think every additional bit is a benefit to prospective buyers. I got mine second hand, so I had nothing to do with them before I tried assembling mine. Running up against troubles, I emailed and called them looking for specs, instructions, or any kind of advice. No hint of a response.

When I sent an email inquiring about buying one, the response was swift.

That echoes the experiences others have related elsewhere online, in reverse: SMY is great until money is sent, then the problems begin. They've got some fascinating case histories on the Better Business Bureau website.

I'm not saying they necessarily should answer my questions if I never paid them a dime, but that kind of attitude does reflect on their customer service. Especially in contrast to the incredible amount of information

Pacific Yurts

shares, both through their website and over the phone and email, with people who aren't even looking to buy their product.

I can't attest to the SMY product - ours was damaged in a severe windstorm, and needed some rebuilding. Was that the fault of an under-built design? Was is assembled poorly by the first owners? Was it just a freakishly powerful storm? No one's talking.

All I can say is, though they offer one of the cheapest yurts on the market, I think they've got some bad karma to deal with.

They'd go miles toward being a better company if they only communicated.

Hope this is helpful!

Dan R-M is offline   Reply With Quote
Old 06-21-2012, 08:27 PM   #2
Yurt Forum Youngin
Join Date: Jun 2012
Posts: 5
Default Nomad Yurts

Hello All,

Realizing this is not about SMY, and although they projected a reasonable image on U Tube, I have looked and responded to the "Nomad Yurts" of Alaska, as I was particularly interested in some details. I have sent emails to them on more than one occasion, with......no reply. They too say they have an active presence on the Web, and I cannot understand if that is true, then why no timely email response to my inquiry ??? Anyone have any dealings with them ?

mcdm007 is offline   Reply With Quote
Old 06-21-2012, 08:30 PM   #3
Jafo's Avatar
Join Date: Jan 2012
Posts: 2,402

As far has

Nomad Shelter Yurts

goes, I can only tell you that I contacted them just the other day about a spelling error on their site and they contacted me back in about an hour to say thanks.

Have you checked your spam folder? Did you try an alternate email address? I have heard nothing but good things about them and they have an A+ rating with the BBB:

Nomad Shelter Inc Business Review in Homer, AK - Alaska, Oregon and Western Washington BBB
Jafo is offline   Reply With Quote
Old 06-25-2012, 11:19 AM   #4
Yurt Forum Addict
Join Date: Jun 2012
Location: Mi/Alaska
Posts: 127
Default Nomad Yurts

I have had excellent results in communicating with Nomad, probably the best of any company, if I buy one it will be from them. They also have a periodic newsletter.

I have compared them the best I can with others, the one that comes closest is

Colorado Yurts

, but from what I see Nomad has the best winterizing. As I am in process of moving to Alaska that is a big item to me, until fall I am living in a larger wall tent.

Jake is offline   Reply With Quote
Old 06-25-2012, 01:37 PM   #5
Jafo's Avatar
Join Date: Jan 2012
Posts: 2,402

Jake, welcome to Yurt Forum!

From the Nomad site, they say they have the usual



In addition Nomad Shelter offers a heavy winter liner that includes the light liner backed with 2" of polyester batting on the top cover and 1" on the wall. This is in turn backed with Tyvek building wrap creating a durable liner that can be repeatedly moved without wear or breakage.
I would imagine up there in Alaska,


is a priority! We get about as cold as Alaska here and just as much snowfall.

In defense of all manufacturers, the insulation can be supplemented by materials you can purchase locally. There is nothing stopping you from using traditional insulation on the floors and walls, though you would lose the ability to see the lattice. You could cut board insulation for the rafters if you wanted to. The use of radiant heat with the reflective insulation though, should provide ample insulation IMO.
Jafo is offline   Reply With Quote
Old 07-20-2012, 07:13 PM   #6
Industry Specialist
Yurts of Hawaii
HawaiiYurts's Avatar
Join Date: Jul 2012
Location: Volcano, Big Island, Hawaii
Posts: 251

Nomad shelter is a small company. They work hard, they give an excellent product, and they have good business ethics... If you've tried getting through repeatedly with no response, then I would suspect you're emails are getting blocked or something. Try calling. If you've only emailed once, then email again or call. In a small business, volleying a lot of emails as well as trying to run the business and build things can sometimes lead to missing a response.


is the

North American Yurt Alliance


Spirit Mountain Yurts

have not been invited to join the group because their yurts have no engineering specs and they have long standing issues that there is no evidence that they have tried to correct, both with their product complaints and with their customer service complaints.

Pacific Yurts

and Rainier haven't joined


because... hmm... Well, I think they're afraid of losing business or something. It's complicated. The aim is to pull together as an industry so that we can fight the big battles as a united force to be reckoned with, not a fragmented group of companies that are anti-competition.

Regardless, word to the wise, DO YOUR RESEARCH. Companies that have a long standing slew of complaints that have done nothing to remedy them, well, you can bet your bottom dollar that you'll soon be on that list too if you work with them. Another aim of NAYA is to provide a place for yurt owners to go where they can check out whether a company is NAYA accredited, which means they have, by industry standards, a good product as well as customer service.
HawaiiYurts is offline   Reply With Quote
Old 07-20-2012, 07:39 PM   #7
Jafo's Avatar
Join Date: Jan 2012
Posts: 2,402

For future reference, NAYA can be found here.
Jafo is offline   Reply With Quote

insulation, naya, nomad shelter yurts, north american yurt alliance, spirit mountain yurts

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

All times are GMT -5. The time now is 10:32 PM.

Yurt Forum | Buying a Yurt | Building a Yurt | Yurt Life | Yurts for Sale | Yurt Glamping | Yurts Pricing Yurt Calculators | Yurt Insurance | Yurt Insulation | Yurt Classifieds

Copyright 2012 - 2024 Jeff Capron Inc.

Yurt Posts Delivered to your Email!

Stay up-to-date with all the new yurt posts to your inbox!

unsusbcribe at anytime with one click

Close [X]